Cannot export any kind of video/gif

Exporting & Previewing
1

Hello,

I am using Hype Pro 4.1.14 (Tumult Store).

The "Export as Movie" functionality simply does not work at all.

I have tried "Video", "Animated Gif", "Animated PNG", "PNG Sequence" and none of them work.

An empty dialog box with a loading bar (that never moves) appears with only a Cancel button and nothing happens even if I wait for hours.

At first I thought it's related to my project, but then I tried an empty project, and then a barebone project with only a single Rectangle in it with the same results...

Screenshot 2023-11-20 at 5.31.03 PM
Screenshot 2023-11-20 at 5.31.03 PM1530×1006 186 KB

This has been reported before apparently with no helpful response from you.

I don't have multiple monitors or any monitors as suggested in that thread, I am just using the screen on my M1 Macbook Pro, using macOS Sonoma 14.0

Please fix this problem, it makes Hype useless for me.

Edit: Right now I also tried the following command in terminal as suggested in another thread:

defaults write com.tumult.Hype4 AnimatedGIFEngine Apple

It made no difference after quitting and launching hype again and still the same results.

2

Hi @Bee,

Sorry you're hitting this issue. Can you get the latest point release to Sonoma? The latest is 14.1.1. Once you get the latest update can you try again?

3

Thank you for the very quick response @Daniel .

I just updated to 14.1.1 and still cannot export.

Hype
Hype1200×599 68.1 KB

4

That's odd - a couple ideas to help us figure this out:

Can you email us a system profile @ support@tumult.com? Here's how.

And a few questions:

  • Are you using stsge manager?
  • Are you using mission control or use multiple desktops have or any apps with full screen mode?
  • Are you using Sidecar?
  • Do you use any window management tools?

Thanks!

5

To answer your questions:

  • Are you using stage manager? No I don't, I enabled it to try now and it didn't solve the issue
  • Are you using mission control or use multiple desktops have or any apps with full screen mode? I did have 2 desktops and use mission control, I removed the second one, relaunched hype and the issue persists
  • Are you using Sidecar? No
  • Do you use any window management tools? No I don't use window management apps, and also the only apps I had running in last test were "LittleSnitch firewall", "Alfred", "1Password", "New File Menu (from AppStore)" and my browsers

I'll send the system profile later as well.

6

Thanks for the additional information. We've gotten an uptick in reports of the video export failing, but haven't yet been able to track down any new causes. A system profile would be most useful.

  1. Go to the /Applications/Utilities/ folder and open the System Information application
  2. Make sure it is showing the Full information - If the File menu shows "Show More Information" choose that, otherwise you're good
  3. Choose 'File > Save' to save it somewhere (like your desktop), and then attach this file to an email to support@tumult.com

Thanks!