Videos and Images are disappearing


(Claudia) #1

Hey,

when I open my project, some images and Videos are there, but black. They are disappeared, but still ‘there’. They don’t work anymore and I have to import them again and that’s very annoying, because I do the work twice. I don’t know if it is the size of the images and the videos, or is there a bug in my hype? Have others the same problem?

sorry for my englisch, i am Dutch


#2

Hi Claudia! Sorry you’re hitting this – Could you please submit an issue from within Hype, using Help > Report an Issue? When you do so, please also include your document in the Issue Reporter’s Attachments section, and ensure that the “Send logs, preferences, and system information” checkbox is checked.

If you could also let us know a bit about where you’re storing your document (if it is not in an internal drive on your – perhaps a network drive?) that would be very helpful.