I moved to Hype when I found out about Adobe Edge being discontinued. I was wondering if those of you who have got ads through Sizmek could help me - I’m having tracking issues with a video in my ad. I have set scenes so that it plays Intro > Video (contains the tracked video) > Endframe. The ad resolves on the Endframe when the video has played through. I then have a replay button on the Endframe allowing the user to view the video again. When this replay button is clicked the video plays from the beginning and everything is all good. Except for the tracking, which tracks the video twice. Or three times. It will in fact track the video as many times as the user has clicked replay. I just want it to track once each time. Is anyone aware of this issue?
I’ve contacted Sizmek but they’re not being helpful, instead trying to push me towards the downright terrible new Animate CC (shudders).
Any help is greatly appreciated.