Resolved: Bug in Hype Professional (Dark Mode on Sierra)


(andre pagliaro) #1

Hi, I can’t see the the elements on Hype’s screen. They appear in scenes panel, but not in the stage. I’m using the last version of Hype on a Macbook pro with Sierra. Anyone can help? I need to edit this project :-/


Work area grey and can't see page elements. Help!
#2

Can you try clicking the green button at the top of Hype and then clicking it again?

Could you please submit an issue from within Hype, using Help > Report an Issue? When you do so, please also include your document if you can in the Issue Reporter’s Attachments section, and ensure that the “Send logs, preferences, and system information” checkbox is checked.


(andre pagliaro) #3

Hi, thanks for the tip, but doesn’t work. I’ve submitted the files as you request.

Thanks


(Jonathan Deutsch) #4

Thanks for submitting the files. To clarify, are you running in full screen mode? If so, there is an incompatibility with Sierra and we will have a workaround out shortly. In the mean time, if you change the User Interface theme in Hype’s general preferences to Light, quit, and relaunch, the problem should not occur.


(andre pagliaro) #5

Thanks Jonathan, everything is working fine now.


#6

I’ve just reopened a document I was working on a few weeks ago to complete a few final amends.

The scenes/layouts to the left of the page are visible but the main work area is blank and the same grey as the UI (see attached screen). I can still select elements and see their bounding boxes (but not the element visually), I can also still preview the site in browser locally.

Is this a known issue? This site is due to be published live tomorrow. Speedy help would be greatly appreciated.

cheers


#7

One more thing. This is effecting other Hype documents not just this one.


#8

Switching to the light UI theme seems to have fixed the issue so far. Fingers crossed.


#9

Sorry you’re hitting this issue, a fix is coming soon.


#10

The fix is out – grab the latest update to resolve this issue.