Problems with Font's Subscription


(jump) #1

Hello!
I’m exporting a document from Hype 3, using my subscription (STANDARD) but in one document I receive this alert… Why? Upgrade your fonts.com plan to publish Aptifer® Slab (1 font), Freight Big Pro (1 font), Aptifer® Sans (1 font), Olivier (1 font), Bruschetta (1 font) and Aeonis™ (1 font)

I use the same solution with other documents, without problems, looks like is a problem with “this” font set (I’m testing some fonts for a project, and I’m using a lot of version…)

I asked to font’s support and this is the answer:

I can confirm that your Fonts.com account is correctly subscribed to our Standard plan and has access to all of our service’s available web fonts. For assistance with problems that occur within a separate application such as Hype 3, you will need to contact the application’s support staff.

Can you help me? :smiley: -)

Luca


(Jonathan Deutsch) #2

(I shot you an email asking for some personal info so we can figure it out with Monotype)