Problema con Tumult Hype URGENTE


(Casimiro Ondo Obiang) #1

Antes he intentado a abrir la software Tumult Hype pero no me deja y siempre me sale un ventana…

Ayudame para solucionarla. Es urgente.
Gracias y antemano.07


#2

Your Hype app has crashed. You can open it back up by clicking “Reiniciar” and it should be as it was when it crashed. If it happens again then click “Mostrar detalles” and copy the info and share here.

Su aplicación Hype se ha cerrado inesperadamente. Puede abrirlo haciendo clic en “Reiniciar” y debería estar tal como antes. Si vuelve a suceder, haga clic en “Mostrar detalles” y copie la información y comparta aquí con detalles de que estaba haciendo antes de que.

Also, if this happens every time you open then there may be something wrong with your copy of Hype. Have you tried to download a new copy?

Tambien, puedes search aqui con los detalles “can’t open Hype”.


(Jonathan Deutsch) #3

Are there specific actions that cause this crash, or is it on launch?


(Casimiro Ondo Obiang) #4

aqui esta la informacion de “mostrar detalles”

Process: Hype2 [770]
Path: /Applications/Hype2.app/Contents/MacOS/Hype2
Identifier: com.tumult.Hype2
Version: 3.6.3 (584)
App Item ID: 685096913
App External ID: 822068119
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Hype2 [770]
User ID: 501

Date/Time: 2018-03-13 10:54:15.248 +0100
OS Version: Mac OS X 10.13.3 (17D102)
Report Version: 12
Anonymous UUID: 112E509B-E829-72C4-E654-02EFBE471732

Sleep/Wake UUID: 0594A76B-7996-4910-9D92-DB2D3011E69C

Time Awake Since Boot: 1400 seconds
Time Since Wake: 810 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0:
–>
__TEXT 0000000100dd5000-00000001011e5000 [ 4160K] r-x/rwx SM=COW b [/Applications/Hype2.app/Contents/MacOS/Hype2]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fff55c14432 strlen + 18
1 com.tumult.Hype2 0x0000000100f2d14c 0x100dd5000 + 1409356
2 com.tumult.Hype2 0x0000000100df3566 0x100dd5000 + 124262
3 com.tumult.Hype2 0x000000010101f8d4 0x100dd5000 + 2402516
4 com.tumult.Hype2 0x0000000100e351e3 0x100dd5000 + 393699
5 com.tumult.Hype2 0x0000000100e3f25f 0x100dd5000 + 434783
6 com.apple.AppKit 0x00007fff2b7bac9c -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1653
7 com.apple.AppKit 0x00007fff2b7b1e35 loadNib + 435
8 com.apple.AppKit 0x00007fff2b7b1359 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 696
9 com.apple.AppKit 0x00007fff2b7b0f9e -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 204
10 com.tumult.Hype2 0x0000000100e37331 0x100dd5000 + 402225
11 com.tumult.Hype2 0x0000000100e36c8c 0x100dd5000 + 400524
12 com.tumult.Hype2 0x0000000100f4a265 0x100dd5000 + 1528421
13 com.tumult.Hype2 0x0000000100de8abf 0x100dd5000 + 80575
14 com.tumult.Hype2 0x0000000100de4d1c 0x100dd5000 + 64796
15 com.tumult.Hype2 0x0000000100dfb509 0x100dd5000 + 156937
16 com.apple.AppKit 0x00007fff2b8563ae -[NSWindowController _windowDidLoad] + 805
17 com.apple.AppKit 0x00007fff2b7fa177 -[NSWindowController window] + 110
18 com.apple.AppKit 0x00007fff2c277af5 -[NSDocument(NSPersistentUISupport) restoreDocumentWindowWithIdentifier:state:completionHandler:] + 151
19 com.apple.AppKit 0x00007fff2bd3c6dc -[NSDocumentControllerPersistentRestoration loadedDocument:forAutoID:] + 176
20 com.apple.AppKit 0x00007fff2bd41539 __89-[NSDocumentController reopenDocumentForURL:withContentsOfURL:display:completionHandler:]_block_invoke_2 + 185
21 com.apple.AppKit 0x00007fff2bd50288 ___NSMainRunLoopPerformBlock_block_invoke + 25
22 com.apple.CoreFoundation 0x00007fff2e23087c CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK + 12
23 com.apple.CoreFoundation 0x00007fff2e213893 __CFRunLoopDoBlocks + 275
24 com.apple.CoreFoundation 0x00007fff2e213658 __CFRunLoopRun + 3128
25 com.apple.CoreFoundation 0x00007fff2e212787 CFRunLoopRunSpecific + 487
26 com.apple.HIToolbox 0x00007fff2d51fe26 RunCurrentEventLoopInMode + 286
27 com.apple.HIToolbox 0x00007fff2d51fa9f ReceiveNextEventCommon + 366
28 com.apple.HIToolbox 0x00007fff2d51f914 _BlockUntilNextEventMatchingListInModeWithFilter + 64
29 com.apple.AppKit 0x00007fff2b7eaf5f _DPSNextEvent + 2085
30 com.apple.AppKit 0x00007fff2bf80b4c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
31 com.apple.AppKit 0x00007fff2b7dfd6d -[NSApplication run] + 764
32 com.apple.AppKit 0x00007fff2b7aef1a NSApplicationMain + 804
33 libdyld.dylib 0x00007fff55bc4115 start + 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fff55d14562 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff55e4f06a _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff55e4ec4d start_wqthread + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fff55d14562 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff55e4f06a _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff55e4ec4d start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff55d13cee __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff55e50662 _pthread_cond_wait + 732
2 libc++.1.dylib 0x00007fff53bfcd43 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lockstd::__1::mutex&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3 com.apple.JavaScriptCore 0x00007fff31d70d25 std::__1::cv_status std::__1::condition_variable::wait_until<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >(std::__1::unique_lockstd::__1::mutex&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > > const&) + 117
4 com.apple.JavaScriptCore 0x00007fff31d70c10 std::__1::cv_status std::__1::condition_variable_any::wait_until<std::__1::unique_lockbmalloc::Mutex, std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >(std::__1::unique_lockbmalloc::Mutex&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > > const&) + 96
5 com.apple.JavaScriptCore 0x00007fff31d70aa9 bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>::threadRunLoop() + 233
6 com.apple.JavaScriptCore 0x00007fff31d70d78 void
std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_deletestd::__1::__thread_struct >, void ()(bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>), bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>> >(void) + 40
7 libsystem_pthread.dylib 0x00007fff55e4f6c1 _pthread_body + 340
8 libsystem_pthread.dylib 0x00007fff55e4f56d _pthread_start + 377
9 libsystem_pthread.dylib 0x00007fff55e4ec5d thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff55d14562 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff55e4f06a _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff55e4ec4d start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff55d14562 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff55e4f06a _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff55e4ec4d start_wqthread + 13

Thread 6:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff55d13fca __select + 10
1 com.apple.CoreFoundation 0x00007fff2e24d78b __CFSocketManager + 635
2 libsystem_pthread.dylib 0x00007fff55e4f6c1 _pthread_body + 340
3 libsystem_pthread.dylib 0x00007fff55e4f56d _pthread_start + 377
4 libsystem_pthread.dylib 0x00007fff55e4ec5d thread_start + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff55d13cee __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff55e50662 _pthread_cond_wait + 732
2 com.apple.Foundation 0x00007fff3030c1ce -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 929
3 com.apple.Foundation 0x00007fff3030bdaf -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 131
4 com.tumult.Hype2 0x00000001010cd40b 0x100dd5000 + 3113995
5 com.apple.Foundation 0x00007fff3030cee8 NSThread__start + 1197
6 libsystem_pthread.dylib 0x00007fff55e4f6c1 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff55e4f56d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff55e4ec5d thread_start + 13

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 872
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=450.5M resident=0K(0%) swapped_out_or_unallocated=450.5M(100%)
Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)

                              VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 2
CG backing stores 672K 5
CG image 148K 23
CoreAnimation 668K 20
CoreGraphics 8K 2
CoreImage 64K 5
CoreServices 108K 2
CoreUI image data 860K 11
CoreUI image file 320K 6
Foundation 4K 2
Image IO 36K 10
JS JIT generated code 128.0M 4
JS JIT generated code (reserved) 896.0M 2 reserved VM address space (unallocated)
Kernel Alloc Once 8K 2
MALLOC 109.9M 46
MALLOC guard page 64K 17
Memory Tag 242 12K 2
Memory Tag 251 56K 2
OpenGL GLSL 256K 4
STACK GUARD 56.1M 15
Stack 14.6M 15
VM_ALLOCATE 240K 20
WebKit Malloc 7216K 6
__DATA 36.4M 312
__FONT_DATA 4K 2
__GLSLBUILTINS 2588K 2
__LINKEDIT 188.9M 6
__TEXT 261.6M 313
__UNICODE 560K 2
mapped file 71.2M 86
shared memory 756K 18
=========== ======= =======
TOTAL 1.7G 935
TOTAL, minus reserved VM space 881.6M 935

Model: iMac11,2, BootROM IM112.005B.B00, 2 processors, Intel Core i3, 3,06 GHz, 8 GB, SMC 1.64f5
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P
Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: DREVO X1 PRO SSD, 256,06 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Mouse
USB Device: Expansion
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: USB Keyboard
USB Device: Wireless Receiver
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:


(Jonathan Deutsch) #5

Is your home folder on your primary drive and does it have a lot of free space?

I would try:

  1. Quit Hype
  2. In the Finder, choose the “Go > Go to Folder…” menu item
  3. Type in “~/Library/Containers/” and hit return
  4. Find the folder “com.tumult.Hype2”
  5. Throw this folder in the trash
  6. Restart your computer and relaunch Hype

(Casimiro Ondo Obiang) #6

No encontrado la carpeta “com.tumult.hype2”

Mi ordenador tiene 150gb vacío. es mucho espacio para guardar cualquier sitio.


(Jonathan Deutsch) #7

If you did not find the ~/Library/Containers/com.tumult.Hype2 folder than you may be running a compromised version of Tumult Hype. I recommend deleting this copy and re-downloading from the Mac App Store or our site (depending on where you purchased from). Let me know if that works.


(Casimiro Ondo Obiang) #8

ya he solucionado… Muchas gracias!!!