JSON file not found on server

Good morning!
I am testing out a project on my museum’s server and a JSON file that is in my resource folder appears to be not found when I upload the exported files.

I have exported the Hype file by clicking on “Export as HTML 5” - “Folder”. Then I uploaded all of the files just as they are onto the server. But then I get an error on the console “jquery-1.12.1.min-2.js:4 GET http://semtribe.com/museumapps/museumcollection/Kiosk.hyperesources/ObjectList715.JSON 404 (Not Found)”. I then double check that the files exists on the right folder and it is there! When I find it through the web address I get the 404 error…… but the file is there.

I had read on the forum that if special characters exist on a file the server may not read it at all. Could this be the problem and how can I fix it without having to manually change everything as I am sure it will continue to happen because my colleagues will create a JSON file from a csv file obtained from a database with these characters.

The template I made is too large to send through the forum even when deleting the pictures to save space. I am sure the Hype doc will be helpful so if you need it what is the best method to share it?

Thank you,

If you can’t load it normally through its URL, then jQuery will also not be able to find it: http://semtribe.com/museumapps/museumcollection/Kiosk.hyperesources/ObjectList715.JSON

You may want to check the CHMOD / permissions for that file. If you’re using a Ftp transfer program, you can ctrl + click on the file and click ‘Info’ or ‘Permissions’ – make sure that file allows ‘read’ from the ‘World’. 755 should be fine for this file. These instructions may help: http://simplepie.org/wiki/faq/file_permissions

The best way to share really large files with us is using Dropbox. Or, Filedropper or Mega.nz.

Thank you Daniel! I checked the permissions and it wasn’t the right one. Now it works like a dream!

Thank you again

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