Images becoming invisible in Hype after updating them

Hey there,

I have this ongoing issue with Hype where when I add png images and edit them in Photoshop CC they become invisible. For example: I upload an image in Hype, afterwards I edit it in Photoshop for a more accurate look, Hype updates the image, and after 2 updates the image becomes invisible. Sometimes the image is invisible even in the Preview section.
My fix for it is to just save the png again under a different name in another folder (tried to save the same image but with a different name in the same folder and the image will still be invisible)
Can someone please address this or at least let me know what is wrong with it? Thanks!

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Interesting, I never had this happen.
I’d recommend you taking a screen recording use a quicktime player <file <new screen recording when done save and attach the video so that team tumult can look into this for you. To do this go to Hype < Help < Report Issue attach video and Hype file.

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