I reopened the file after saving it, and each time I clicked on a scene, everything disappear


(Daniela) #1

Hello.

I’m about to quit using this software because it’s driving me insane. Every time I use it, something ALWAYS goes wrong. I just finished a project that took me the entire day, I saved it normally and then I saved the html5 folder, but for some reason that I cannot understand, when I opened it again almost everything in the first scene disappeared, and each time I clicked the other scenes, then everything in those scenes disappeared, including the fonts that I installed.

I don’t know what to do. Please, help me.


(Daniela) #2

Now it doesn’t matter how many times I try to install a font, it won’t work.

Consider this my goodbye to this horrible software.

Thank you for nothing.


#3

Hi Daniela,

The best way we can help you is if we get a copy of your document. If you click Help > Report an Issue and include your logs and document we can see what might be going wrong here.