Getting "Update Error" when I attempt to upgrade to Hype 4

1

I have Hype 3 Pro, purchased in Oct. 2015. I am trying to upgrade to Hype 4 Pro. When I open Hype 3 and check for updates, I get the window for upgrades, but every time I attempt to “Install Update”, I get the error message in the screenshot below.

computer: MacBook Pro 2016, running current version of Catalina.

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Screen Shot 2020-01-07 at 11.54.20 AM.png1010×564 119 KB

2

That’s odd – can you try downloading directly? You can download it from this page: https://tumult.com/hype/download/

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4

oops, ignore my other message. and thanks, I will give this a try

5

that worked! thanks so much!

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6

We’ve fixed this issue; it specifically affected folks updating from 3.6.10 to 4.0.3. Thanks!

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