Error trying to replace files in library


(Roth) #1

I’ve begun to run into an error when I try to use the ‘Replace’ button in the library tab when re-importing a graphic with the same name as the original.

The error for a particular example is -> “The file “subTitle.png” couldn’t be saved in the folder “HypeScratch.U6RR52”.”

I don’t recall having this issue before. Any ideas?


(Jonathan Deutsch) #2

Are you using the latest update, Hype v3.5.5? (You can check via the ‘Hype > About Hype’ menu).


(Roth) #3

Yes v3.5.5. None of the graphics can be ‘replaced’ or re-imported without the error. When I originally created the file I know I did it extensively with several of the graphic files in the library with no issue, but that was also with an earlier version of Hype.


(Jonathan Deutsch) #4

Interesting… Do you mind sending this as an issue via the ‘Help > Report an Issue…’ menu so we can get some logs? Also, if you relaunch Hype does it occur? I’d be useful to know if your .hype document is on a networked/shared/synced/or removable folder/drive too. Thanks!


(Roth) #5

Sure no problem. It does occur after quitting and relaunching. The document is not on a network or shared/removable volume, but locally on an internal HD. Thanks.


(Roth) #6

It may be worth noting that the document I’m working on was duplicated from another one, that had links to external graphics. The duplicate has been moved to a new location.


(Roger Harris) #7

I’m having the same issue. Did this ever get solved? Also from a duplicated document


(Roth) #8

Unfortunately not. I was in the middle of a deadline at the time and didn’t have bandwidth to trouble shoot it further. I’ve duplicated the same file for versioning and all of them still do it. I have to import a new graphic file under a new name and drag it onto the canvas as a new instance copying all the animations to it to swap out a graphic in order not to get the error. Even if you delete the old one from the library first and re-import a new one with the same name it causes issues with my particular document. Starting a fresh new doc works as normal though.


(dean lewis) #9

I am having the same issue.
opened a hype project (saved pre-3.6.1) and I cannot replace any of the assets without the aforementioned error. showstopper…


(Jonathan Deutsch) #10

We have more data on the bug and hope to address this promptly due to its severity.


#11

Any fixes on this bug? I’ve still got this issue running 3.6.3 (professional). The file I’m working on was created by duplicating an old file but I can’t replicate the issue by creating a new file and then duplicating it. I’ll log an error report too.


(Jonathan Deutsch) #12

This was fixed in v3.6.4!

Please update to the latest (v3.6.6 as of this posting) via the Hype > Check for Updates… menu or downloading the direct tumult store version. If on the Mac App Store, open the App Store application and visit the Updates tab.


#13

Thanks Jonathan yes should have checked that first!