DoubleClick Studio - errors after using script

[AdamDera (Adam)]

Hi,

I'm trying to export DV360 banners with a single exit and 2 counter events.

I have the DoubleClick Studio export script installed.

I am using the Exit and Counter actions on 3 different objects. The Conuters for the Yes and No objects and the Exit for the Border object.

Exported with the script and it doesn't work.

Is there any documentation that I'm missing on something else that should be added?

I'm adding both the working file and the exported banner here.

Any ideas on what is the issue?

Default.zip (97.6 KB)
EMEA-EUK-3013921-2913921.hype.zip (165.6 KB)

[Daniel]

Hi Adam -- sorry you're hitting this. You may need to run through these steps: Tumult Hype — Python Export Script Enabler

[AdamDera (Adam)]

Hi,

Thanks for the quick response.

Unfortunatelly that didn't solve the issue. As far as I understand the export script should add all the necessary code to the html file, but that hasn't happened. There is no Enabler callout, nothing.

Are you able to export a valid file from the working file attached previously? Or are there maybe some known MacOS security settings preventing the Phyton scripts to run properly?

The instalation of the package went well, Hype says I'm up to date. I'm also using Blender on the same machine with no isses. But it looks like the phyton script doesn't inject the code into the HTML.

[jonathan (Jonathan Deutsch)]

Judging by the name "Default" I'm guessing that you're exporting this through the File > Advanced Export… and not the File > Export as HTML5 > DoubleClick Studio… method.

Looking at the Advanced Export, you have two Export Slices called "Default". The checkboxes indicate which will actually be written out during the export process. The one that is checked does not have the DoubleClick Studio export script set on it. The one that is unchecked does. So you'll probably just want to swap the checkboxes on these two.

[AdamDera (Adam)]

Hi Jonathan,

Thanks for your response. That definitelly helped as I can see the code injected into the banner :).

I will now need to wait for our media agency to test the creative in the Campaign Manager.

What I could see in the Ads Creative Studio is:

• the images needed './' to be added to the paths to be displayed correctly, all other assets used './' already, images didn't;
• I can see and set up multiple exit events, but I can't see the counter events in the banner, but again in the Ads Creative Studio only, not in the Campaing Manager, so maybe there's a reason for that

Thank you for your support once again, I'll let you know once I have the feedback from the agency.

[jonathan (Jonathan Deutsch)]

@AdamDera

the images needed './' to be added to the paths to be displayed correctly, all other assets used './' already, images didn't;

Hmm... when I export your ad properly the images are being placed alongside the index.html which is the './' path.

Can you elaborate on what you mean?

@AdamDera

I can see and set up multiple exit events, but I can't see the counter events in the banner, but again in the Ads Creative Studio only, not in the Campaing Manager, so maybe there's a reason for that

When I preview (via making sure the DoubleClick Studio export script is used for the preview in the little arrow drop down menu) I definitely get the counter events when observing the web developer console.

What does it show for you/what environment are you testing in? (And yes, it could be that if you're doing this after uploading to an ad server it may affect it, but it appears you're doing things correctly in the .hype doc itself)