Blank in a few second

I was made a popup which show text and html.
It's look beautifull and work nicely.

This morning I just change text and re upload it. But all of the pop up that is blank in a few second after showing.
This is before:
Screen Shot 2021-06-13 at 4.29.23 PM

This is after I change a few text:
Screen Shot 2021-06-13 at 4.30.09 PM

and it happens to every popup in the file.

I do not change a code, not change font, not change html, not edit timeline, not add any element, just editing a few word there.. but why it's not work now?

Does every object have to have a keyframe in mine timeline?

This is report from my hosting support:

I'm afraid, but the minimum for someone to step in will be an url or even better a hypefile showcasing the issue

I'm not quite sure what that screenshot is about, as I usually load up the "Console" to troubleshoot errors, but if those Xs are accurate — it looks like you're missing fonts.

@h_classen is right, hard to troubleshoot this without access to the project. But if for some reason you can't post it, then what does the "Console Log" say?

... and in most circumstances disabling 'offline application cache' is the better choice.
it's deprecated anyway and will definitly cause issues while trying to update your files

1 Like

Yes I can't upload it because the regulation of this project.
But thank you all because it has been fixed. I ungroup all the popup box and group again..

I don't know why it's work again. lol

Have you tried to make a simple non regulated example that has the same issue.

Otherwise no one is really going to be able to help you without guessing..