I’m having a strange audio issue which I’ve never come across before. I have MP3 files in my Hype activity which work fine when I preview it, however when I export the activity to HTML and put it on to our learning platform a few of the audio files won’t play. I’ve checked that it’s pulling across all of the resources when I export so I don’t think this is it.
Am I missing something really basic? Has anyone come across this before?
Also - is the learning platform running on iOS? If so the mute switch may affect playback (this is just the result of Hype using a low-latency audio playback method by default). You can fix this particular issue via unchecking “Use low latency Web Audio API” in the Document Inspector.
A filename like Él estudia matemáticas02.mp3 is likely not working on your server due to the accent mark. I recommend renaming this as something simpler like: el-estudia-matematicas02.mp3 and reuploading.
To do this in Hype, rename the mp3 file on your computer, select the file in the resources folder, and click Edit > Replace.