Hype crashes on some mobile phones

I have an iPhone 10 and 8 and our website works fine. But we are getting complaints from users who are saying on their phone the site crashes.

Our website is http://www.electricart.co.nz

Someone said they had experienced this on a previous post last September, but no fix was mentioned.

Can you get some more information about what phones are crashing?

There’s a lot going on on the page besides the Hype documents. If you can reproduce the issue and ID the phone let me know.

Getting this to crash for yourself on a test page, and then removing the Hype element will ensure that Hype is the culprit here.

Thanks for you reply.

OK we have created a URL that strips out all the content on the page so that the only file that is included is our HYPE document.

http://electricart.co.nz/content/Responsive-Header.html

This link works fine on my iPhone 11 running iOS 13.3…

But it does not work on iPhone XS running iOS 13.3 & iPhone 8Plus (plus a range of other models).

Basically you load the page and then just wait for 10 - 30 seconds and the page will disappear and say an error occurred.

Can you send your Hype document to support@tumult.com? Or send me a private message.

Yip I’ve sent you a download link for all the files :slight_smile: