Help with transitions between scenes

I was wondering if there is a number I can call for help on a project so that I can directly speak with a tumult worker that could help?

I bet we can answer your question here: can you explain the issue you’re having with transitions?

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I am using a crossfade transition between scenes. However, when I have the transition for shorter than 5 seconds, it does not wok. It just goes to the next scene without a transition

Can you share your Tumult Hype document?

I sadly cannot due to my client.
I sort of fixed it but i do believe it is a bug in the system because sometimes it works and others it doesn’t even though nothing has changed. I love the program but that is something to look into.
I am currently done with this project and will use your product for future projects as well. Just got a few kinks to fix but great program.