Make sure that you are on the latest release, v3.6.3. If that does not solve the problem (we still are getting a few reports we are tracking down), please send a system profile to email@example.com
- Go to the Apple Menu, choose "About This Mac"
- Click the System Report... button and the System Information app will launch
- Make sure it is showing the Full information - If the File menu shows "Show More Information" choose that, otherwise you're good
- Choose 'File > Save' to save it somewhere (like your desktop), and then attach this file to the email